1. What this policy covers
This policy applies to personal information collected through the Xandra marketing website, including the property manager and contractor landing pages, the forms on those pages, and related site analytics, advertising and anti-bot controls.
It is written for an Australian audience and is intended to support our handling of personal information in line with applicable Australian privacy obligations.
2. Personal information we collect
When you submit a form, we collect details such as your first name, last name, work email, phone number, company name, and either your portfolio size or trade type depending on the page you use.
We may collect information such as your IP address, browser or device details, pages viewed, referral information, on-site interactions, and conversion events through analytics and advertising tools.
We also collect anti-bot and security information when you submit a form, including the Turnstile verification token and related browser or device signals used to assess whether a submission appears genuine.
3. How we use personal information
- to respond to your enquiry or registration request
- to contact you about early access, onboarding, product launch, and closely related Xandra updates
- to understand how visitors use the site and improve pages, messaging and conversion flows
- to measure the effectiveness of marketing campaigns and retargeting activity
- to detect abuse, spam, fraud or automated submissions and protect the website
- to keep internal records, monitor demand, and support the development of the Xandra platform
4. Cookies and similar technologies
We use cookies and similar technologies for analytics, advertising measurement and form security. These tools help us understand website usage, attribute campaign performance and reduce automated abuse.
More detail, including the tools currently in use on this site, is set out in our Cookie Policy.
5. Who we may disclose information to
We may disclose personal information to service providers that help us operate this site and handle enquiries, including:
- Google Analytics, which helps us measure traffic and site usage
- Meta Pixel, which helps us measure ad performance and related conversions
- Cloudflare Turnstile, which helps us protect forms from spam and automated misuse
- HubSpot, which we use to receive and manage lead submissions from this website
We may also disclose information where required by law, to protect our rights or users, or as part of a business transition such as a restructure, merger or asset sale.
6. Overseas disclosure
Some of the third-party providers we use operate infrastructure or personnel outside Australia. As a result, your personal information may be processed or stored in other countries, including the United States and other jurisdictions where those providers operate.
Where we use third-party providers, we take reasonable steps to work with reputable providers and to limit disclosures to what is reasonably required for the purposes described in this policy.
7. Storage and security
We use reasonable administrative, technical and organisational measures to help protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
8. Marketing communications
If you submit a form on this site, we may contact you about your enquiry, early access, onboarding, launch timing and closely related product or service updates.
You can opt out of email marketing communications at any time by using the unsubscribe mechanism in the email or by asking us to stop using the contact channel through which we reached you.
9. Access, correction and complaints
If you want to request access to personal information we hold about you, ask us to correct it, or raise a privacy concern, you can do so using any contact details we provide on this site or in our communications with you.
If you remain dissatisfied after contacting us, you may be able to lodge a complaint with the Office of the Australian Information Commissioner.
10. Updates to this policy
We may update this Privacy Policy from time to time to reflect changes to our website, our practices, legal requirements, or the third-party services we use. The updated version will be published on this page with a revised effective date.